Wayfinding Service – Information and Advice

Through the Coronavirus pandemic we continue to offer much-needed support to people living with dementia and their family, friends and carers.

Daily, specialist advice and support to anyone with dementia or memory loss. Call our Wayfinding helpline 9am – 5pm Monday to Friday.

To find out more, please don’t hesitate to get in touch – call us on 01243 888691 or email info@dementia-support.org.uk. You can also find useful resources for coping with dementia and the Coronavirus pandemic on our Resource Page, and connect with us on Facebook to join in with online activities.

Our Wayfinding service allows everyone entering Sage House to talk to a responsive, trained person for essential one-to-one support and advice. A familiar face will always be available to support people living with dementia, their families, carers and friends.

The Wayfinder will stay with you from pre-diagnosis and will be your named contact throughout your journey to help you ‘find your way’ through the health and social care system, provide accurate and accessible information, support and signpost to the right services at the right time, help individuals to live well with dementia, provide emotional support for people living with dementia and their families and to also help plan for the future including information when choosing and planning long term care.

Download our Wayfinding Leaflet

Memory Assessment Service

Attend a Memory Assessment Service clinic following a referral from your GP. We will provide emotional support for each individual before and after assessments and can offer advice and guidance throughout.

Please note this service is provided by the NHS and needs to be accessed through an appointment with your GP.

Consultation Rooms

For professionals and specialists offering advice around things that cause real worry to individuals such as money and legal matters.

We work with organisation such as Age UK and the Citizens Advice Bureau who can help with paperwork, reducing bills, and completing benefit forms.

We also have links with local solicitor firms who hold Solicitor Clinics and offer free legal advice at Sage House.

Out of Hours Support

In case of emergency or you need to speak with someone urgently please call your GP Surgery or either of the following:

National Dementia Helpline – 0300 222 11 22

Please note the Helpline is open:

Monday to Wednesday 9am – 8pm
Thursday and Friday 9am – 5pm
Saturday and Sunday 10am – 4pm

Social Services –  01243 752 999